Privacy policy.

Privacy Policy.

1. Introduction

Welcome to The ADHD Big Sister (“we”, “us”, “our”).

The ADHD Big Sister is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website www.theadhdbigsister.com, sign up to our newsletter, contact us, or purchase and access our online courses.

This Privacy Policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and applies to users located in the UK, the EU, and internationally.

If you have any questions about this policy, you can contact us at hello@theadhdbigsister.com.

2. Data Controller

For the purposes of data protection law, the data controller is:

The ADHD Big Sister
Operated by: Lindsay Rocke Coaching
Country of establishment: United Kingdom
Business address: 11a Lower Bridge Street Chester CH1 1RS

Email: hello@theadhdbigsister.com

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected through:

  • Our website

  • Contact forms

  • Newsletter sign-ups

  • Online courses and digital products

This policy does not apply to personal data collected offline for one-to-one or group coaching services. A separate privacy notice will be provided in those cases.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Message content and attachments

  • Course registration details

b) Newsletter subscriptions

  • Email address

  • Subscription preferences

c) Course enrolment and account data

  • Name

  • Email address

  • Telephone number

  • Login credentials (managed by our platform provider)

  • Course progress and participation

d) Feedback and surveys

  • Responses you choose to provide

  • Opinions and comments

e) Technical data (via cookies)

  • IP address

  • Browser type

  • Device information

  • Usage data (where consent is given)

5. How We Collect Personal Data

We collect personal data when you:

  • Submit a contact form

  • Sign up to our newsletter

  • Download a free resource

  • Enrol in one of our courses

  • Provide feedback or complete surveys

  • Use our website with cookies enabled

6. How We Use Your Personal Data

We use personal data for the following purposes:

  • Administering and operating our website

  • Responding to enquiries and messages

  • Providing access to online courses and services

  • Managing customer accounts

  • Sending newsletters (where you have consented)

  • Sending course-related communications

  • Processing payments and issuing invoices

  • Improving our services through feedback and analytics

  • Meeting legal and regulatory obligations

7. Lawful Bases for Processing (UK GDPR Article 6)

We process personal data on the following lawful bases:

Consent (Article 6(1)(a))

  • Newsletter subscriptions

  • Contact form enquiries

  • Non-essential cookies

You may withdraw consent at any time by contacting hello@theadhdbigsister.com or using the unsubscribe link.

Contract (Article 6(1)(b))

  • Course enrolment

  • Account management

  • Payment processing

Legitimate Interests (Article 6(1)(f))

  • Improving our services

  • Requesting feedback

  • Ensuring website security
    (These interests do not override your rights and freedoms.)

Legal Obligation (Article 6(1)(c))

  • Accounting and tax records

  • Compliance with applicable laws

8. Marketing Communications

We will only send marketing emails where:

  • You have given explicit consent, or

  • A soft opt-in applies following a course purchase (you can opt out at any time)

You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

9. Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data with trusted third-party service providers only where necessary, including:

Online Course Platform

Thinkific Labs Inc. (Thinkific)
Used to host and deliver our online courses.
Thinkific acts as a data processor on our behalf.
Your data is stored on secure servers protected by industry-standard safeguards.

Payment Processors

Payments are handled by third-party providers such as Stripe and PayPal.
We do not store or process payment card details ourselves.

Each provider processes personal data in accordance with their own privacy policies.

10. International Data Transfers

Some of our service providers are located outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations, or

  • Standard Contractual Clauses approved under UK GDPR

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

  • Contact enquiries: up to 12 months

  • Newsletter subscribers: until you unsubscribe

  • Course customer data: duration of account plus up to 24 months of inactivity

  • Financial records: as required by law

We may retain data longer where required to comply with legal obligations or resolve disputes.

12. Your Data Protection Rights (UK & EU)

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact hello@theadhdbigsister.com.
We will respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. International (California) Users

We do not sell or share personal data for commercial purposes.
If applicable, California residents may request access or deletion of their personal data by contacting us.

14. Security

We use appropriate technical and organisational measures to protect personal data, including:

  • SSL encryption

  • Secure hosting environments

  • Limited access controls

While no system is 100% secure, we follow industry best practices to protect your data.

15. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

If you believe a child has provided personal data, please contact us and we will delete it promptly.

16. Cookies

We use cookies and similar technologies to operate our website and improve your experience.

Non-essential cookies (such as analytics or marketing cookies) are only used with your consent.
You can manage or withdraw cookie consent at any time via our cookie banner or browser settings.

A separate Cookie Policy is available on our website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

18. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact:

📧 hello@theadhdbigsister.com